TERMS & CONDITIONS
1.Identification & General Terms
All passengers boarding Air Transfer Operator’s* (ATO) aircraft shall present their passport or ID when requested. The captain reserves the right to scan the passengers and/or luggage using a metal detector if he deems it necessary to do so. Refusal or failure to present identification documents may lead to a cancellation of the flight and no refund shall be made. ATO reserves the right to deny boarding to any passenger(s) that seems to be or is acting as if he/she is intoxicated or drunk. In the event that ATO denies boarding under such circumstances, no refund will be made to the customer. Passports, ID cards, driving licenses, or other official documents presented by third parties on behalf of other passengers shall not be accepted. For passengers under the age of 12 travelling on domestic flights who do not have a passport, ID card, or other official document, it is possible to show an identity verification document issued by a Citizen Service Center (KEP) or the police. In exceptional cases and only for reasons of force majeure (e.g., health reasons), a written statement by the accompanying adult to the airline regarding the identity of the minor departing passenger shall suffice for domestic flights. It should be noted that passengers are wholly responsible for acquiring and being in possession of the appropriate valid and lawful travel documents before travelling, along with any other documents required, such as an entry visa or residence permit. ATO or its subsidiaries are not responsible for any direct, indirect, coincidental, specific, property, or accessory damage that occurs because of a passenger’s inability to procure the appropriate travel documents before travelling.
ATO (carrier) is not liable for any damage directly and solely arising out of its compliance with any laws, government regulations, orders, or requirements, or from the failure of the passenger and the consequences thereof to comply with the same. The passenger shall be solely responsible for complying with all laws, regulations, orders, demands, and travel requirements of countries to be flown from, into, or over, and with the carrier’s regulations and instructions. Carrier shall not be liable for any aid or information given by any agent or employee of Carrier to any passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise.
2.Payment of the flight
No flights will depart unless they are paid in full. The accepted payment methods are bank wire transfer, credit/debit card, and PayPal. Credit/debit card and PayPal payments incur additional fees on top of the total price (+3.5% for VISA or MasterCard, +4.0% for AMEX, +5.2% for PayPal). If the customer wishes to pay for the flight via bank wire transfer, flight confirmation will not be issued until the funds have been traced to the company’s bank account and the customer has signed the appropriate document accepting the terms and conditions.
3.Price Calculation
All prices provided to customers are inclusive (helicopter charter fee, all taxes, handling fees, fuel, etc. are included in the price).
4.Itinerary
All trips quoted are one way unless otherwise agreed (and where passengers for the return trip are known before the commencement of the flight). In case passengers are on board both legs, additional charges apply.
In the event of itinerary changes (less flight time or waiting time required), no refunds are made after flight confirmation is sent and payment is received.
In the event of itinerary changes (requiring more flight time or more waiting time), the changes are subject to availability and additional charges to be made and paid for, before the continuation of the flight. In case the customer is unable to commit to the current schedule and the aircraft is scheduled for another flight, the aircraft shall depart empty, and no refunds shall be made.
5.Cancelation Policy
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For all cancellations or changes, we require email notification at: reservations@aegeanvip.com reservations@aegeanvip.com
- Cancellation by the client:
- A full refund will be issued in the event that a cancellation is made more than or equal to seven (7) calendar days prior to the scheduled departure date and time.
- In case of cancellations of less than seven (7) calendar days prior to the scheduled departure date and time, any deposit amount or a full prepayment amount is NON-refundable
- If a customer wishes to reschedule a flight, this is basically free of charge. If a reschedule is not possible—for whatever reason—the fees shown at “flight cancelled by client” are applicable.
- If a customer decides to cancel or return a flight after it has departed, they will not receive any refund. Any changes made by the client to the itinerary or confirmation values may result in losing the right to the flight without a refund. (Especially weight limitations and baggage dimensions)
Cancellation by the Operator:- If the operator cancels a flight, the customer will receive a full refund in accordance with applicable EU regulations.
- The client is entitled to a full refund if a flight is cancelled due to bad weather, technical difficulties, safety concerns, or an unforeseen restriction from the authorities, unless he wishes to reschedule.
- If a customer wishes to return or cancel a flight after it has taken off, they will not receive a refund.
- Cancellation by the client:
Additionally, we will charge the full amount of the flight if a customer does not show up. Should ATO cancel a flight, the customer will receive a full refund in accordance with applicable EU rules. If a flight is cancelled due to weather or an unexpected restriction from the authorities, the customer is entitled to a full refund unless he wishes to reschedule. If the customer decides to cancel or return after the flight has departed, they will not receive any refund.
6.Extra Charges
Waiting: 170 euros/hour; second pilot charge: 350–400 euros; overnight charge: 600 euros, all subject to availability. Waiting time and overnight charges are only applicable when the same passengers are on board both legs.
8.Flight Upgrades/Aircraft Change
ATO reserves the right to upgrade the customer to fly with a larger aircraft at no extra charge but the customer will be informed of the change.
If ATO downgrades the customer (flying with a smaller aircraft than the one requested) due to technical reasons, etc., the customer shall be refunded the price difference (if any), and the change will be agreed upon between the customer and ATO prior to the commencement of the flight. In the event that the customer does not accept a downgrade, he shall receive a full refund from ATO.
9.Broker’s Responsibility
A partner, broker, travel agency, or hotel is responsible for providing the customer with ATO’s terms and conditions. Any cancellation or other problem resulting from the inability or negligence of the partner to provide the customer with all terms and conditions is the responsibility of the partner, and he shall therefore bear all expenses according to the terms and conditions described herein. Partners, brokers, agencies, and hotels follow the policies imposed by the operator and act exclusively as reselling entities; therefore, there isn’t any liability for the products or services they resell. (A liability waiver must signed between Client and partner, broker or hotel in a separate document.)
10.Delays
All customers are required to be at the point of departure at least 20 minutes prior to the estimated time of departure (ETD). In case of a passenger delay and when the aircraft’s schedule is affected, ATO will provide an alternate ETD based on that schedule, making all efforts to service the customer. If the flight cannot be performed on the same day, an alternate date will be provided. In case the customer cannot fly at the revised ETD or at a different date, this situation is treated as a cancellation and 80% of the total amount will be charged. In case ATO delays the flight for technical or other reasons, the customer will either be upgraded or downgraded (when applicable) with the terms that apply. If the customer denies the alternate solution, a full refund will be made. In the event that the customer accepts the delay and/or the schedule change, no refunds are made apart from those effective in the case of a downgrade. Once a flight has departed and the customer wishes to either cancel the flight or return it, no refunds will be made.
11.List of prohibited objects*
* Are subject to change without any prior notice
With prejudice to the existing cabin safety regulations, passengers are not allowed to bring to above objects to security restricted areas and the cabin of the aircraft.
a. arms, firearms and other devices capable or which appear likely to cause severe injuries, such as:
- every kind of firearms’ pistols, revolvers, rifle shots, carbines, gun games, copies and imitations of firearms, perceived as real guns.
- parts of firearms, apart from optical sights, weapons which operate with compressed air and CO2, like pistols, pellet guns, rifles and all arms flying spheres.
- sprinkles, flare pistols and starters.
- bows, crossbows and arrows.
- harpoon and snorkeling equipment.
- catapults.
b. paralysis devices-devices designed to cause paralysis or immobilization, such as:
- shocking devices, like stun weapons, electroshock weapons and bars.
- bloodless stun and killing animal devices.
- chemical substances, gasses, and sprays for neutralization and immobilization, like neutralization gasses, pepper sprays and animal repellent sprays.
c. objects with sharp point or sharp edge, capable to cause severe injury, such as:
- cutting articles, like small and big axes and cleavers.
- icepicks and icebreakers
- incisors
- razor blades
- knives with blades larger than 6cm
- scissors with blades longer than 6 cm from the connection point.
- objects of martial arts with sharp point or sharp edge.
- swords.
d. professional tools-tools capable of causing severe injury or to threaten the safety of the aircraft, such as:
- crowbars
- drills and drill bits or portable electric drills
- tools with blades, with the strain length exceeding 6cm, which can be used as weapons, like screwdrivers and chisels.
- saws and wireless electric saws.
- stoves
- pistols bolting and reverting
e. Tools with sharp edges, capable of causing severe injury when used aggressively, such as:
- baseball and softball bats.
- bats and rods, like police batons, safety batons and rods
- martial arts equipment.
f. explosives and incendiary materials and devices, capable or to seem likely to be used in order to cause severe injury or to threaten the safety of the aircraft, such as:
- ammunitions
- capsules
- detonators
- blasting wicks
- replicas or imitations of explosive devices
- mines, grenades and other military explosives
- fireworks and other pyrotechnics
- fumigant cans and cartridges
- dynamite, powder and plastic explosives.
g. liquids, aerosols, gels, unless they are screened with LEDS equipment, according to the relevant procedures that apply to airport or as an exemption from safety controls, according to the present regulations.
