Last Updated 1/03/2020
At AEGEANVIP Private Company (‘AEGEANVIP’, ‘we’, ‘us’, ‘our’) recognizing that earning and retaining your trust is of paramount importance, are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, weight, date of birth or any such information we have requested and you have provided through AEGEANVIP Platform or e-mail communication (‘Personal Information’).
AEGEANVIP is an online service through its own website, mobile app and social media that enables users to research, find and book Private and semi-private Experiences and other services in the Aegean Sea area and extensively in the Mediterranean Sea. The experience or service described on the AEGEANVIP Services website (the “Website”) or in any related brochure (the “Tour”) is either designed by us and provided by a an Operator/ Supplier in cooperation, or entirely designed and provided by an independent tour operator/ Supplier as the “Operator”. The information that follows applies to all of these platforms.
Collection of Information (your Personal Data)
AEGEANVIP (AEGEANVIP Platform) collects and process personal information in different ways when you make a reservation while using AEGEANVIP platform. It can be your personal data you provide us directly or how you interact with our services for example by using cookies on this website. Providing your Personal Information to AEGEANVIP is always on a voluntary basis. You will be asked for your name(s), postal address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your services. After delivering this information and prior to the completion of the Experience you will be asked to provide additionally: PASSPORT Number(s), birth dates and hotel accommodation at the destination of the experience as it is imposed by Greek Authorities Security measures concerning Sea Cruises and Helicopter Sightseeing or transfer flights.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. None of this information alone will be able to tell us who you are, but it can still considered to be “personal” information.
We may also receive information about you when you use certain social media services.
Storage of Information
- The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third-party hosting services providers.
- When it is no longer necessary for us to process your Personal Information, we will delete the data.
- AEGEANVIP does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent AEGEANVIP has fulfilled its obligations under no circumstances shall AEGEANVIP be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.
- All payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Sharing and use of information
AEGEANVIP may share and disclose your personal information and other data to other parties in order to provide you with customer service, such as service providers (web hosting services, market & market research, data analysis, live chat) who work on our behalf (including Google Analytics) as well as Suppliers and Operators who deliver or provide goods and services on our behalf. In case of a sale, merger, acquisition or other company reorganization, we will share your personal data with the new owner of the business or our merger partner, respectively if we are legally obliged to do so. We may share also your personal information if required by any applicable law, order of court, legal process or any governmental authority to make such disclosure. Finally, we could disclose your Personal information to advisors, agencies and other parties if we should have to protect the rights and property of AEGEANVIP.
Cookies and other web technologies
You may any time in accordance with applicable law, access, check, supplement, update, change, erase your Personal Information through AEGEANVIP Platform via the user portal, under “My Account. You have also the right to restriction of processing, and the right to object access by sending your request by email at firstname.lastname@example.org
If you decide to close your account, we will deactivate it, and delete your profile information. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to login, access your personal information. You can however, open a new account at any time.
You may also request a copy of the information that we hold about you or if you have a complaint regarding the processing of your Personal Information by filing a request by email to email@example.com
When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
If you have any questions about this privacy statement, the practices of this site, or your dealings with AEGEANVIP, you can contact AEGEANVIP at : firstname.lastname@example.org