For all cancellations or changes, we require email notification at reservations@aegeanvip.com in order to advise the operator immediately.

No fee is charged for cancellations made more than 72 hours before the scheduled departure.

Cancellations made from 72 hours to 24 hours before departure will result in 30% of the total amount being charged.

Cancellations made less than 24 hours prior to departure will result in 100% of the total amount being charged.

If a cancellation is made for changing the day of the reservation, no extra fee is applied, but the new reservation is subject to availability. If there is no availability for the new date or tour, then the cancellation terms concerning the time factor are applied.

The operator reserves the right: a) to change or modify the route of the scheduled cruise or to cancel it due to inclement weather or for reasons it deems that they should not ensure safety for the customer. In case of cancellation, a 100% refund of the down payment or full payment is applied. b) To carry out the trip with any vessel of the same category, depending on the availability and the conditions governing its operations and with the commitment that, in any case, it will provide to the customer the agreed services.