In case the charterer cancels the flight, the air carrier is entitled to withhold or, in the absence of any payment in advance, to demand the following:
- 10% of the charter price in the event of cancellation (Not all operators charge that fee)
- 30% of the charter price if cancellation is less than 7 days and more than 72 hours before scheduled departure time.
- 100% of the charter price if cancellation is less than 72 hours before the scheduled departure time.
If a customer wishes to reschedule a flight, the process is basically free of charge. If a reschedule is not possible—for whatever reason—the fees shown under “flight cancelled by client” are applicable.
Once a flight has departed and the customer wishes to cancel it or fly back, no refunds will be made. Any change to the itinerary or values of the confirmation by the client might cause the loss of the right to the flight without any refund (especially weight limitations and baggage dimensions).
For all cancellations or changes, we require email notification at reservations@aegeanvip.com
Cancellation by the Operator:
- If the operator cancels a flight, the customer will receive a full refund in accordance with applicable EU regulations.
- The client is entitled to a full refund if a flight is cancelled due to hazardous weather, technical difficulties, safety concerns, or an unforeseen restriction from the authorities, unless they wish to reschedule.
- No refunds will be given if a customer wants to return or cancel a flight after it has taken off.