For all cancellations or changes, we require email notification at: reservations@aegeanvip.com

In the event of cancellations by a customer more than or up to 14 days prior to departure, a full refund shall be given.

In case of cancellations less than 14 days prior to departure time, any deposit amount or a full prepayment amount is non-refundable.

In the event of a no-show-up on time or a no-show-up at all, as agreed upon booking confirmation, the rights for the yacht transfer expire, and there is no further right to a refund or any kind of compensation.

If a yacht transfer is cancelled or delayed due to weather or an unexpected restriction from the authorities, the customer is entitled to a full refund unless he wishes to reschedule.
If a customer wishes to reschedule a yacht transfer, this is basically free of charge. If a reschedule is not possible, for whatever reason, the fees shown at “transfer cancelled by client” are applicable. Once a yacht has departed and the customer wishes to either cancel the transfer or return it, no refunds will be made. Any change in the itinerary or values of the confirmation by the client might result in a loss of the right to the yacht transfer without any refund.