For all cancellations or changes, we require email notification at: reservations@aegeanvip.com

Terms, Conditions and Cancellation Policy

Identification
All passengers shall present their passport or ID when requested. Especially for aircraft flights, and in the absence of an official security check, the captain has to scan the passengers and/or their luggage by using a metal detector if he deems it necessary to do so.

Booked Flights
A flight is booked upon receiving our confirmation and in compliance with the operator’s terms of payment.
For issuing the booking confirmation, the full names and passport numbers are mandatory.
Further, we need to know all passenger weights, baggage weights, and baggage dimensions.

Terms of Payment
To book a flight, a 20% prepayment of the total amount is required; the balance due has to be paid before the flight.
The payment can be done by transfer to our bank account or by credit or debit card (Visa, MasterCard). In the case of a wire transfer, the proof of payment has to be sent to us by email on time.

Cancellation Policy
The flight can be cancelled or delayed at any time due to weather- or technical-caused problems as well as unexpected restrictions from the authorities.
In this case, the client can reschedule the flight free of charge, or, if not possible, the total amount will be refunded.
In the event of a no-show-up on time or a no-show-up at all, as agreed upon in our flight confirmation, the rights for the flight expire, and there is no further right to a refund or any compensation.

In case of cancellations by a customer more than or up to 7 calendar days prior to departure, a full refund shall be given. In cases of cancellations of less than 7 calendar days and up to 24 hours prior to the flight departure time, a cancellation fee of 20% of the total price applies. For cancellations less than 24 hours prior to the scheduled flight time, any deposit amount or a full prepayment amount is non-refundable.

Any change in the itinerary or values of the confirmation by the client might result in a loss of the right to the flight without any refund (especially weight limitations and baggage dimensions).
If there is a finding of dangerous goods before or during the route, the operator reserves the right to cancel the flight without any right to a refund or compensation for possible losses thereof.

Price
The prices provided are all inclusive (all taxes, airport/handling fees)

Itinerary
Any change made by the client is subject to availability and possible additional charges.
The passengers have to be at the airport 30 minutes before the agreed takeoff time.
In the event of non-compliance, the rights to the flight expire.

Weight Limitations/Baggage

All aircraft are subject to weight limitations for passengers and baggage.
Customers are obliged to provide us, along with all passenger names, actual passenger weights as well as baggage weights and dimensions, before the commencement of the flight. The operator reserves the right to deny performing a flight where a weight limitation exceeds or when the baggage is overweight and/or oversized and cannot safely fit inside the aircraft’s baggage compartment.

Dangerous Goods

Passengers are not permitted to carry the following articles into the security restricted area and in the cabin of an aircraft:

• Firearms and other weapons, any object that is, or appears to be capable of discharging a projectile or causing injury
• Sharp weapons and objects
• Explosive and flammable materials
• Chemicals and toxic substances

In the event of any doubt, please ask the airline for clarification.

Aircraft Change
The operator reserves the right to change the aircraft at any time, but the customer will be informed of the change.
In case the customer does not accept the change of aircraft, the flight can be canceled without any fees, and the total amount will be refunded.

Delays
In case Operator Air delays the flight for technical or other reasons for more than two (2) hours, the customer has the right to cancel the flight without fees, and the total amount will be refunded. If the delay happens during the route and the client wants to cancel the further flight, there is no right to any refund or compensation for possible losses thereof.

Prices can be changed at any time without prior notice. FINAL PRICES WILL BE CONFIRMED DURING THE CHECKING AVAILABILITY PROCESS.