For all cancellations or changes, we require email notification at: reservations@aegeanvip.com

Terms & Conditions & Cancellation Policy

Identification
All passengers  shall present their passport or ID when requested. Especially for helicopter flights and in case of absence of official security check, the Captain mandatory has to scan the passengers and/or their luggage by using a metal detector if he deems necessary to do so.

Booked Flights
A flight is booked upon receiving our confirmation and in compliance with Operator’s Terms of Payment.
For issuing the booking confirmation the full names and passport numbers are mandatory required.
Further we need to know all passenger weights, baggage weights and baggage dimensions.

Terms of Payment
To book a flight a 20% prepayment of the total amount is required i, the balance due has to be paid before flight.
The payment can be done by transfer to our bank account or Credit/Debit Card (Visa, MasterCard). In case of a wire transfer the proof of payment –  has to be sent to us by e-mail on time.

Cancellation Policy
The flight can be cancelled or delayed any time due to weather- or technical caused problems as well because of unexpected restriction from the authorities.
In this case the client can reschedule the flight and is free of charge, or – if not possible – the total amount will be refund.
In case of no-show-up on time or a no-show-up at all like agreed accordingly our flight confirmation, the rights for the flight expire and there is no further right of a refund or any compensation.

In case of cancellations by a customer more than or up to 7 calendar prior to departure a full refund shall be given. In case of cancellations of less than 7 calendar days and up to 24 hours prior to the flight departure time cancellations fee of 20% on the total price apply. For cancellation less than 24 hours prior to flight scheduled time, any deposit amount or a full prepayment amount is NON-refundable.

In case of no-show-up on time or a no-show-up at all like agreed accordingly upon flight confirmation, the rights for the flight expire and there is no further right of a refund or any kind of compensation. If a flight is cancelled or delayed due to weather or an unexpected restriction from the authorities the customer is entitled to a full refund unless he wishes to reschedule.
If a customer wishes to reschedule a flight, this is basically free of charge. If a reschedule is not possible – for whatever reason – the fees shown at “flight cancelled by client” are applicable. Once a flight has departed and the customer wishes to either cancel the flight or fly back, no refunds will be made. Any change of the Itinerary or values of the confirmation by the client might cause in loss of the right for the flight without any refund.

Any change of the itinerary or values of the confirmation by the client might cause in loss of the right for the flight without any refund (especially weight limitations and baggage dimensions).
If there is a finding of dangerous goods before or during the route, Operator reserves the right to cancel the flight without any right of a refund or a compensation for possible losses thereof.

Price
The prices provided are all inclusive (all taxes, airport/handling fees)

Itinerary
Any change by the client is subject to availability and possible additional charges.
The passengers have to be at the airport 30 minutes before the agreed take off time.
In case of non-compliance the rights for the flight expires.

Weight Limitations/Baggage

All aircrafts are subject to weight limitations for passengers and baggage.
Customers are obliged to provide us beside all passenger names also actual passenger weights as well as baggage weights and dimensions before the commencement of the flight. Operator reserves the right to deny performing a flight where a weight limitation exceed or when the baggage are overweight and/or oversized and cannot safely fit inside the aircraft’s baggage compartment.

Dangerous Goods

Passengers are not permitted to carry the following articles into the security restricted area and in the cabin of an aircraft:

• Firearms and other weapons, any object that is, or appears to be capable of discharging a projectile or causing injury
• Sharp weapons and objects
• Explosive and flammable materials
• Chemicals and toxic substances

In the event of any doubt, please ask the airline for clarification.

Aircraft Change
Operator reserves the right to change the aircraft any time but the customer will be informed for the change.
In case the customer does not accept the change of the aircraft the flight can be cancellewithout any fees and the total amount will be refunded.

Delays
In case Operator Air delays the flight for technical or other reasons more than two (2) hours, the customer has the right to cancel the flight without fees and the total amount will be refunded. If the delay happens during the route and the client wants to cancel the further flight, there is no right of any refund or compensation for possible losses thereof.