For all cancellations or changes, we require email notification at: reservations@aegeanvip.com

In case of cancellations by a customer more than or up to 72 hours prior to departure a full refund shall be given.

In case of cancellations of less than 72 hours prior to flight departure time, any deposit amount or a full prepayment amount is NON-refundable.

In case of no-show-up on time or a no-show-up at all like agreed accordingly upon flight confirmation, the rights for the flight expire and there is no further right of a refund or any kind of compensation.

If a flight is cancelled or delayed due to weather or an unexpected restriction from the authorities the customer is entitled to a full refund unless he wishes to reschedule.
If a customer wishes to reschedule a flight, this is basically free of charge. If a reschedule is not possible – for whatever reason – the fees shown at “flight cancelled by client” are applicable. Once a flight has departed and the customer wishes to either cancel the flight or fly back, no refunds will be made. Any change of the Itinerary or values of the confirmation by the client might cause in loss of the right for the flight without any refund. (Especially weight limitations and baggage dimensions)