For all cancellations or changes, we require email notification at reservations@aegeanvip.com in order to advise the operator immediately and accordingly.

Payment and Cancellation Terms and Conditions

1. In order to reserve your holiday, a deposit equivalent to 50% of the total trip price per person per trip must be submitted to AEGEANVIP within 7 days in respect of that holiday. If a booking is made within 90 days of departure from your home country, full payment is due at time of booking creation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first installment of the holiday price by AEGEANVIP only once the booking has been confirmed in writing by AEGEANVIP or your travel agent.
2. The balance of the holiday price must be paid no later than 45 days prior to the scheduled holiday departure date from your home country. This date will be stated on the confirmation issued to you or your agent by AEGEANVIP.
3. If payment isn’t made by the due date, AEGEANVIP may assume that you have cancelled, and cancellation charges in accordance with clause 2.g below will be levied by AEGEANVIP.
4. Prior to receiving full payment, we won’t forward confirmation or other documents.
5. In the case of late bookings made within 45 days of your departure from your home country, the full cost of the holiday will be payable immediately upon booking and we reserve the right to provide all travel documents via email.
6. AEGEANVIP reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above-specified periods.
7. If you wish to cancel your arrangements with us, other than failing to pay the balance of the purchase price by the date required, then we must be notified of such a cancellation in writing. The date of your cancellation will be the date we receive the notice of cancellation. If we receive notice of such a cancellation less than 90 days but more than 45 days prior to your departure date, then 50% of the total fee will be held as cancellation fees. If we receive notice of such a cancellation less than 45 days , then the full payment will be charged as cancellation fees.
8. If we receive notice of such a cancellation less than 45 days prior to your departure date, then your booking will be treated as a cancellation, and normal cancellation fees will apply.
9. AEGEANVIP reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.
10. Should change or cancellation prove necessary, we will give you reasonable notice thereof, in the circumstances, and, where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation are beyond our reasonable control.
11. If an alternative is not available or acceptable, you will be entitled to either a full refund of monies paid by you to us or a transfer to another AEGEANVIP sailing trip without payment of any transfer fee.
12. If the change or cancellation is due to force majeure (i.e., circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, acts of God, adverse weather conditions, or other similar events beyond AEGEANVIP’s control), we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.
13. AEGEANVIP is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday.