For all cancellations or changes, we require having email notification at: firstname.lastname@example.org in order to advise immediately accordingly the operator.
No fee is charged for cancellation more than 60 days before scheduled departure.
Cancellations made between 59 to 31 days before departure 50% of the total amount will be charged.
Cancellations made less than 30 days prior to departure, 100% of the total amount will be charged.
If cancellation is made for changing the day of the reservation, no extra fee is applied but the new reservation is subject to availability. If there is no availability for the new date or tour then the cancellation terms concerning the time factor are applied.
The Operator reserves the right: a) to change or modify the route of the scheduled cruise or to cancel it due to inclement weather or for reasons it deems that they should not ensure safety for the customer. In case of cancellation 100% refund of the down or full payment is applied. b) To carry out the trip with any vessel of the same category depending on the availability and the conditions governing its operations and with the commitment that in any case it will provide to the customer the agreed services.
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